Privacy Policy

1 What Information We Collect

We collect the following types of information:

• Contact details you provide, such as your name, phone number, email address and appointment preferences.
• Booking and service information, including services requested, appointment dates and any notes you share with us.
• Messages and consent records, including the content of texts or emails you send us and a record of your opt-in.
• Automatically collected data, such as IP address, browser type, device information and pages viewed, gathered through cookies and similar technologies.
• Payment information, which is processed by our payment provider. We do not store full card numbers on our systems.

2 How We Use Your Data

We use your information to:

• Book, confirm, remind you about and manage your appointments.
• Respond to your questions, requests and feedback.
• Send you service updates and, with your consent, promotional offers.
• Improve our website, services and customer experience.
• Meet our legal, tax, accounting and security obligations.

3 SMS Opt-In Details

• Program name: La Vela Nail Lounge
• Message types: appointment reminders, confirmations, scheduling and rescheduling updates, account or service notices and promotional offers.
• Message frequency: message frequency varies based on your activity and appointments.
• How to opt in: by submitting your phone number through our website form, providing it in person, or texting us, and checking the SMS consent box. The consent box is never pre-checked and is always optional.
• How to opt out: reply STOP to any message at any time. Reply HELP for help.
• Rates: Message and data rates may apply.

4 Cookies & Tracking Information

We use cookies and similar technologies to operate the website, remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

5 Data Security Practices

We protect your information using reasonable administrative, technical and physical safeguards, including SSL/TLS encryption for data transmitted through our website. Card payments are processed through PCI compliant payment providers. While no method of transmission or storage is completely secure, we work to protect your information against unauthorized access, loss or misuse.

6 Your User Rights

You have the right to:

• Unsubscribe from text messages by replying STOP, or from emails using the unsubscribe link, at any time.
• Access a copy of the personal information we hold about you.
• Update or correct your information if it is inaccurate or incomplete.
• Delete your information, subject to legal and recordkeeping requirements.
• Opt out of promotional messages while still receiving essential service messages related to your appointments.

To exercise any of these rights, contact us using the details in the Contact Us section below.

7 Age Restriction

Our website, services and SMS program are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will remove it.

8 Sharing & Disclosure

We share your information only with trusted service providers who help us operate our business, such as scheduling, payment processing, website hosting and messaging providers. These providers are bound by confidentiality obligations and may only use your information to perform services for us. We may also disclose information when required by law or to protect our rights and the safety of others.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never sold, rented or shared for marketing purposes.